These terms are the agreement between you and OD "Rimad Consulting", Kolodvorska 12b, 71000 Sarajevo, Bosnia and Herzegovina, ID number (JIB) 4304410870006 ("Offerli", "we", "us"). They cover your use of offerli.app, the backoffice at my.offerli.app, sites published on offerli.link, and sites published on your own domain through Offerli (together, "the service").
By creating a site on Offerli you accept these terms. If you do not accept them, do not use the service.
1. Who can use Offerli
Offerli is a tool for businesses. You may use it only if you are at least 18 years old and you act for a business, trade or profession, either your own or one you are authorised to represent. You confirm that the business information you give us is true, and that the business is allowed to offer what your site shows where it operates.
Because the service is for business use, consumer protection rules that apply only to consumers do not apply, to the extent the law allows.
2. Your account
Give a working email address and keep it up to date. We send important notices there.
Keep your password secret. You are responsible for everything done with your account.
One account runs one business site. Do not create accounts to get around a takedown, a suspension or a ban.
Tell us at support@offerli.app right away if you think someone else has access to your account.
You can delete your account yourself in the backoffice. Deletion is immediate and cannot be undone: your plan is canceled, your site goes offline, your account, business details, menu and published site are deleted, and your offerli.link address becomes free for someone else. If we have taken your site down, write to support@offerli.app instead.
3. Your content and your responsibility
"Content" means everything you put into Offerli: business name and details, address, working hours, menu sections, items, descriptions and prices.
You own your content. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, render, publish and deliver it, only as needed to run the service. The licence ends when your content is deleted, except for copies we must keep under section 5.
You are solely responsible for your content and for the goods and services you offer. This includes having every licence and permit your business needs (for example for alcohol, tobacco, food, medicines or regulated services), correct prices, tax, allergen and consumer information, and following the law of every place where you operate or where your site is aimed.
We are a hosting tool, not a seller. We do not sell, deliver or check the goods and services on your site, and we are not part of any deal between you and your customers.
We do not review content before it is published. We may look at any site at any time, and we act on reports and on what we find, as described below.
4. What you may not publish or sell
You may not use Offerli to offer, promote, or link to anything that is illegal where you operate, where your customers are, or in Bosnia and Herzegovina. Without limiting that, you may not use Offerli for:
Illegal drugs, controlled substances, or prescription medicines sold without the required licence.
Weapons, ammunition, explosives, or parts to make them, unless you are licensed and the offer is legal.
Stolen goods, counterfeit or pirated goods, or fake documents, IDs, money or certificates.
Any material that sexually exploits children, human trafficking, forced labour, or sexual services.
Unlicensed gambling, lotteries or betting.
Fraud, scams, phishing, fake businesses, pyramid or Ponzi schemes, or money laundering.
Selling personal data, hacked accounts, malware, or services to break into systems.
Protected wildlife, or goods under sanctions or export bans.
Content that supports terrorism or violent extremism, or incites violence or hatred against people for who they are.
Pretending to be another business or person, or using trademarks or copyrighted material you have no right to use.
Coded, disguised or misleading listings meant to hide any of the above.
Attacking, overloading, or trying to get around the limits or security of the service.
5. Takedown, authorities and termination
We take illegal activity seriously and we do not protect people who use Offerli for it.
Takedown. If we believe a site breaks section 4, breaks the law, or puts people at risk, we may take it offline immediately and without warning. We may also block publishing, suspend or close the account, and refuse future sign-ups from the same person or business.
Reporting to authorities. If we believe a site or account is involved in a crime, we will report it to the police or other competent authorities. We will give them the information we hold, including your account and business details, your content and its earlier versions, payment and subscription records, and technical logs. We always report suspected child sexual abuse material, human trafficking, terrorism, and trade in drugs or weapons.
Legal requests. We follow valid court orders and lawful requests from authorities, and we disclose information when the law requires it.
Keeping evidence. When we take down a site for illegal activity, or when authorities ask us to, we keep the related data for as long as needed for the investigation and any proceedings, even if you ask us to delete it.
Telling you. We normally tell you that your site was taken down and why. We do not do this when the law forbids it, or when we believe it would put an investigation or other people at risk.
No refund. If we take down a site or close an account because you broke these terms, you do not get a refund for any unused time.
Mistakes. If you believe we took down your site by mistake, write to support@offerli.app. We review it and restore the site if the takedown was wrong.
You can stop using Offerli at any time: cancel your plan or delete your account in the backoffice.
6. Reporting abuse
Anyone can report a site made with Offerli that they believe is illegal, fraudulent, or infringes their rights. Write to abuse@offerli.app with the site address and what is wrong. For rights claims, say which right you hold and how the site infringes it. We review every report and act on it as described in section 5.
If someone is in immediate danger, contact your local emergency services first.
7. Plans and payment
Creating an account, building your menu and previewing it are free. Publishing a site needs an active paid plan.
Payments are handled by Paddle.com Market Limited, which acts as our reseller and merchant of record. When you pay, you also accept Paddle's buyer terms. Paddle collects and handles sales tax and VAT.
Plans renew automatically at the end of each period until you cancel. Prices are shown on offerli.app before you pay. We tell you in advance before a price change affects your renewal.
If you cancel, your site stays online until the end of the period you paid for.
If you delete your account, your plan is canceled at once and your site goes offline at once. Time you have paid for and not used is not refunded.
If a payment fails or your plan ends, your site keeps working for 7 days. After that, it is suspended until you pay again. Your content is kept while your account exists.
You can get a full refund of any payment if you ask within 14 days of it. When a payment is refunded, your plan is canceled and your site goes offline right away. See the Refund Policy.
8. Custom domains and export
You may connect a domain only if you own it or have the right to use it. You are responsible for the domain, its renewal and its DNS records.
Your site on offerli.link uses an address we control. We may refuse or change a subdomain that is misleading, offensive, or infringes someone's rights.
When site export is available to you, you may download your published site and host it anywhere. Sections 3 and 4 still apply to anything you published through Offerli.
9. Availability and changes
We work to keep Offerli running and your data safe, but we do not promise that the service will always be available or free of errors. We may change, add or remove features. If we stop the service completely, we will tell you at least 30 days in advance, and refund the unused part of any paid period.
10. Warranty and liability
The service is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond those in these terms.
To the extent the law allows:
We are not liable for loss of profit, revenue, customers, data or goodwill, or for indirect or consequential loss.
We are not liable for your content, for the goods and services you offer, or for anything between you and your customers.
Our total liability for all claims about the service is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.
11. Your indemnity
You will compensate us for, and defend us against, claims, fines, penalties, damages and reasonable costs, including legal fees, that come from your content, the goods and services you offer, your breach of these terms, or your breach of the law.
12. Governing law
These terms are governed by the law of Bosnia and Herzegovina. The courts of Sarajevo have exclusive jurisdiction, unless a mandatory law gives you the right to go to court elsewhere.
13. Changes to these terms
We may update these terms. For important changes, we tell you by email or in the backoffice at least 30 days before they apply. If you keep using Offerli after that, you accept the new terms. Changes required by law, or needed to deal with abuse, may apply sooner.
If part of these terms is found invalid, the rest stays in force. If we do not enforce a right straight away, we do not give it up.