Refund Policy
Offerli plans are sold by OD "Rimad Consulting", Kolodvorska 12b, 71000 Sarajevo, Bosnia and Herzegovina, ID number (JIB) 4304410870006, through Paddle.com Market Limited, our reseller and merchant of record. This policy is part of our Terms of Service.
14-day refund on every payment
If you are not happy with Offerli, you can get a full refund of any payment within 14 days of the date it was charged. This covers your first payment and every renewal, for both the 6 month and the yearly plan. You do not have to give a reason.
The refund includes any tax that was charged with the payment.
How to ask for a refund
- Write to billing@offerli.app from the email address on your Offerli account. Include the date of the payment, or the order number from your receipt.
- Or use the link in the receipt email from Paddle to contact Paddle directly.
We answer within 2 business days. Paddle returns the money to the payment method you used. How long it takes to show up depends on your bank or card provider.
What happens after a refund
- Your plan is canceled and your site goes offline right away, on offerli.link and on your own domain.
- Your account and your menu stay in the backoffice. You can buy a plan again and publish at any time.
After 14 days
Payments older than 14 days are not refunded, except where the law requires it. You can cancel at any time instead. Your plan then does not renew, and your site stays online until the end of the period you paid for.
When there is no refund
To the extent the law allows, there is no refund when we take down a site or close an account because it broke our Terms of Service, for example by offering illegal goods or services.
Chargebacks
Please write to us before you dispute a payment with your bank. A refund through us is faster. If a payment is charged back, the plan is canceled and the site goes offline right away, the same as after a refund.
Contact
Billing questions: billing@offerli.app